Connectivity to the server is lost since Friday, 14 November 2014, 06:33 UTC.

I have already contacted with the network administrator and waiting for reply.

 

Thank you for your patience!

 

The support department's responses to my inquires about the issue are marked as italics.


UPDATE

Friday, 14 November 2014, 08:50 UTC


We are aware about this issue and working on this.We will update you the details shortly.

Thanks for your patience


UPDATE #2

Friday, 14 November 2014, 11:35 UTC


Sorry for the inconvenience caused to you. We have already contacted DC about this issue and the network engineers are working on it.

I will let you know once the issue has been resolved.

Thanks for understanding us and we appreciate your patience on this matter.


UPDATE #3

Friday, 14 November 2014, 19:07 UTC


Today there was a power failure on the facility on where this servers are located, server didn't came back since then, it's throwing a Kernel Panic error, on where we are working now

We appreciate your patience on this matter, please DO NOT open a help desk ticket or request chat, we are fully aware of the issue and working as fast as possible in order of bring everything back.


UPDATE #4

Saturday, 15 November 2014, 06:10 UTC


I've decided to pay and move to new hosting company and initiated account and server creation process with them.

When it will be ready, I will start restoring my local website backups when appropriate or if the current server is fixed by then, will take a fresh snapshot and move it there.

Bottom line, I am done doing business with them. Sorry for the inconvenience that is caused until the move is complete.


UPDATE #5

Saturday, 15 November 2014, 19:01 UTC


Server is back online, I will try to make the move to new hosting company as seamless as possible.

Thank you for your patience.